Privacy Policy

Effective Date: March 10, 2026

AI Tech Talk & Support ("we," "us," or "our") operates the website aitechtalkandsupport.com and provides AI-powered technical support services. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and password when you create an account.
• Payment Information: Billing details processed through PayPal. We do not store your full payment credentials on our servers.
• Usage Data: Pages visited, features used, queries submitted, session duration, and diagnostic data you provide through our tools.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Communication Data: Phone call metadata and SMS messages sent through our support system, including call recordings where permitted by law.
• Technical Data: Vehicle diagnostic data, ECU information, and scan results that you submit through our diagnostic services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI-powered technical support services.
• Process subscription payments and manage your account.
• Respond to your support requests via phone, SMS, or chat.
• Analyze usage patterns to improve our AI models and service quality.
• Send service-related notifications and updates.
• Detect and prevent fraud or abuse.

3. Third-Party Services

We use the following third-party services to operate our platform:

• PayPal: Payment processing. PayPal's privacy policy governs the handling of your payment data. See paypal.com/privacy.
• Twilio: Voice calling and SMS services. Twilio processes phone numbers and call/message content. See twilio.com/legal/privacy.
• Groq: AI inference processing. Queries you submit may be processed by Groq's API. See groq.com/privacy-policy.

We do not sell your personal information to third parties.

4. Cookies and Tracking

Our website uses essential cookies to maintain your session and authentication state. We do not use third-party advertising trackers or analytics cookies. You can configure your browser to refuse cookies, though this may affect the functionality of our services.

5. Data Retention

We retain your account information for as long as your account is active. Usage data and diagnostic records are retained for up to 24 months to support service quality and troubleshooting. Payment records are retained as required by applicable tax and financial regulations. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement reasonable technical and organizational measures to protect your information, including encrypted connections (TLS/SSL), access controls, and secure infrastructure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Opt out of non-essential communications.
• Export your data in a portable format.

To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us